Frequently asked questions
We truly understand that thinking about moving into a new home can be a worrying and uncertain time. Please take some comfort in knowing that at Baxendale, as a care home in North London, we have over 160 years of experience, so you can be sure that you are always in very safe hands with us.
That said, we know you’ll still have lots of things that you would like to know. To help you, we’ve put together some of the questions that people most often ask us, and you can find the answers below.
Whether you are looking for a short term, long term or respite care home, the best thing to do however is to contact us to arrange a tour so that we can meet and discuss all the options and queries in person. Please call us today on 020 8445 1127 or use our contact form to get in touch. We can’t wait to welcome you to Baxendale!
Baxendale Care Home is registered to provide residential care. We also offer dementia care for residents at all stages from early onset to later stages. In addition, we offer respite care which is typically sought by residents who have recently undergone an operation or have recently spent time in hospital. Short stays are also offered to give respite to family members or existing carers.
Please contact us using the form on the website. Alternatively, you can call the home directly for more information or to book a tour of the home.
Our weekly charge will depend on the type of care you require and the type of room you would like. It’s best to arrange a call to discuss options.
Our care fees include 24-hour care, all drinks, meals, refreshments, laundry, housekeeping, provision of standard equipment and activities. Almost all of our bedrooms have garden view/lake views, en-suite facilities, call bell system as well as a TV and Wi fi also available. Air conditioning is available in some of the bedrooms.
Staff are available to help you on the day of the move. We can suggest a time to come so that your loved ones can spend time with you on the day. Our maintenance team would be available to help with personalising your room and show you how everything works.
We can accommodate couples depending on availability.
There are no restrictions on visiting however at this current time we are aligned with government guidance to ensure visits are organised and safe.
We want residents to feel at home as much as possible. Please speak to a member of the management team regarding furnishing arrangements.
Dietary requirements will be discussed before and on arrival. You may dine in one of our dining rooms or in your own room. All meals are freshly prepared in house daily by our chef.
If you want to register with a local GP or the home’s GP Baxendale will take care of all the arrangements.
Potential Residents will have their needs thoroughly assessed before entering the home. This is to allow us to ensure the service provided is one that will support and meet the needs of the individual.
We work to provide a four-week rotating menu with our chef in the provision of home cooked meals prepared on the premises. We aim to provide a healthy, nutritious, and balanced range of food and drinks. An approximate guide to mealtimes:
| Breakfast | 08:00 to 9:30 |
| Lunch | 12:30 to 13:30 |
| Supper | 18.00 to 19:00 |
We endeavour to satisfy our Residents but even in the best run Care Homes there may sometimes be occasions when you may feel that you need to raise an issue. To aid you with this the home has a complaints procedure that you can access. We welcome all comments and wish to hear any concerns that you have as early as possible. Please talk to either your keyworker, or the manager, who will listen to your concerns and act appropriately.
Staff have always been helpful in organising Mum’s requests – even if they are sometimes, somewhat unusual!
Daughter of a resident
